BBB, Angie’s List, and Google

As a contractor, I’ve found the ever growing need for consumers to rely more upon the internet for commerce. There are several Review services on the web today that have been helping customers and contractors to connect with an already trusting relationship. Take advantage of sites like google, Angie’s List, and BBB to really get an initial idea of how a company operates but more importantly how they treat their customers.

Thomas V. Gadbois & Sons takes great pride in exceeding the expectations of our customers. Though our reviews are few, the few we have are in the EXCELLENT categories. Our Current BBB ratings and Angie’s list Ratings are both A’s and we have received several reviews on Google and other Business listing sites.Take a few seconds of your day to review our company  through our website tvgandsons.com. Our reviews are right on the homepage.

Please feel free to comment on your thoughts about review sites, such as Angie’s List, and the good or bad luck you have had with them. Thank you.

 

 

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Today’s Modern Trends in Tiling

Today’s Modern Trends in Tiling.

Trendy materials


Stone continues to be hot. Granite, long time the most sought-after stone product, has begun to slip back while travertine, slate and limestone are gaining popularity. Polished marble is another trend to look for. Up until about five years ago, stone was used primarily as a kitchen backsplash or countertop, but now there is an explosive growth in upscale residential bathrooms, as well as foyers, dining rooms and hallways.

Glass tile’s popularity has been on a steady rise, too. More architects, designers, builders and homeowners are using or are requesting the use of glass tile for its splashy colors, performance and overall versatility. Used for backsplashes, shower walls and as accents on floors, glass tiles add a depth, sparkle and luminescence not found in ceramic or natural stone. When used sparingly, vivid glass tiles can provide exciting visual highlights. Conversely, when covering an entire bathroom wall, glass tile can create a luxurious spa-like atmosphere. Glass tiles are as durable and functional as they are beautiful. Being probably the easiest product in the industry to manufacture and purchase, glass tile not only offers unlimited design capabilities, it’s relatively inexpensive compared to other products. It is a very popular product in residential backsplash remodels and wet areas of the bathroom. The commercial building sector is using glass tile for mosaic glass walls and artistic glass murals for entryways of hotels, restaurants, office buildings, etc.. In the past two years, glass tile has really come into the forefront as a surfacing material for more than just an accent or decoration.

 

 Metal tiles are used more and more each day for inlays, for backsplashes in kitchens and bathrooms, decorative walls and for wainscots in hallways of public areas, but also on floors. They are elegant, resilient, heat resistant and of course artisan quality. Metal tiles are smooth, radiant, contemporary, and innovative and may also help you achieve balance in your kitchen design when you start to feel overcome by all of the wood. For the urban loft or the suburban ranch, metal tiles appeal to our textural and visual senses and can be designed as funky or finessed as your design tastes allow. The tiles are available in many metals, including bronze, nickel/silver, brass, copper, titanium, zinc and iron rust and can have many different finishes — gloss (polished), matte, satin, antique, rust or rough (sandblasted).

With the latest green trend, recycled metal tiles are making a big entrance. 

Porcelain tiles have gained ground vs. traditional ceramic tile that dominated the market for centuries. For many years porcelain tile was only available for commercial-type products and not well-suited for residential applications. A new technology evolved through which porcelain tiles are glazed and that opened the door for a limitless number of new designs and applications for porcelain. This process produces a frost-proof material that has less than a 0.5 % water absorption rating, and is much more chip-resistant than traditional ceramic tiles.

Tiles emulating wood (and even leather!) have been seen in the market as of late. The newer, higher levels of technologies used in the porcelain tile manufacturing process are enabling manufacturers to create incredibly realistic wood looks which can be taken beyond the place where real wood could actually go — both in look and durability. Tile stands up better under wet conditions, is able to be used outdoors and in commercial situations that could be challenging for wood and is also fire- and frost-proof and does not take the life of a tree, which meets environmental concerns.

Mosaics are the tiles of the moment. They can be stone, porcelain, glass, or metal, with traditional motifs or modern. And shapes range from chipped pieces to squares, rectangles, or circles. Black and white mosaic tiles are very popular and mosaic tiles fit well into more traditional designs as well as modern ones. Rug mosaics are another traditional look gaining popularity and these tile rugs rival the lushness of any Persian one.

A new, hip and very important category in the tile industry is represented by the
ECO-friendly products which are invading and aren’t going to go out of style anytime soon. There are more and more options to choose from: from recycled materials (glass tiles, metal tiles, concrete tiles) to the ones produced from renewable sources (cork tiles, pebble tiles) to manufactured stone made of all-natural ingredients (it’s 30 percent harder than the real thing!) and the new linoleum.

  • Concrete tiles with convex sides, softening a hard material, are also very hip. Concrete is great for Zen-type environments in a more contemporary setting.
  • Cork is the forward-looking green material for modern architectural surfaces. Besides being a green material, is decorative and functional, it provides the added benefits of insulating against temperature, airborne sound, and noise. It’s easy to care for, soft and warm to the touch, yet durable enough to handle all kinds of traffic – pets, children, high heels. Cork flooring always blends in well with other decors and furniture and is available in a wide range of colors. Being highly abrasion resistant, these floors are increasingly popular for commercial spaces, modern offices, public buildings including schools, hospitals, gyms and workout rooms, yoga and exercise centers, restaurants, hotels.

  • Terra cotta: warmth, simplicity and timeless beauty are the defining qualities of terra cotta. An ideal backdrop for everything from formal antiques to modern furniture.
  • Pebble tiles are a hot flooring option because they can give your bathroom a Zen feel and a natural look which is very desired nowadays. They are used for flooring, baths and showers, countertops and backsplashes, patios and pool decks, pools and spas, interior and exterior walls and water features. Pebble stone tiles bring the textures and colors that only natural stone can, they are beautiful, organic, natural, interesting and highly decorative as well as water resistant, comfortable and safe to walk on.
  • For homeowners with adventurous tastes, rubber leather offers a truly different floor. This exotic-looking product comes in rolls or tiles, and while it looks and feels like the finest leather, it wears just like the 100 percent rubber that it is. That means you can wash it down with soap and water and touch it up with occasional waxing.

 

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In the Press…

Thomas V. Gadbois & Sons was recognized by the Boston Globe and Worcester Telegram and Gazette for outstanding customer service. Here is the article…

Payback for good service lasts for years
Customer service is something you can appreciate when you get the good version, but far more often is the source of complaints. So, in this holiday season, it’s time to celebrate an example of remarkable customer service and take a brief break from the usual hassle of overcoming bad service.

Pam Landry of Worcester shared the story of a contractor who sided her house six or more years ago. The siding was damaged in the 2008 ice storm when a tree fell into a clothesline and ripped the anchor out of the house. The resulting hole in the siding has remained since.

A couple of weeks ago — yes, more than six years after the job was done — the contractor, Thomas V. Gadbois & Sons of Oxford, called to see if Landry was still happy with the work that had been done. She said she was, and mentioned the ice storm damage.

The same day, Gadbois’ son, Joshua, came out and fixed the siding.

“You can’t ask for better customer service than that,” Landry said. “Plus, he didn’t charge me a penny.”

That is customer service in its finest form — delivering even more than you could reasonably expect. The result: A happy customer so thrilled that she wants to share the story with everyone she knows and hire him again.

“I didn’t remember that Tom Gadbois did more than siding, and his son, Joshua, left a business card for me, which reminded me that they do roofing. As it turns out, I have a leaky roof, so, of course, I’ll hire Tom to fix it,” Landry said.

Gadbois said treating customers right is at the heart of how he runs his business.

“Since we began the business back in 1983,” he said, “I told my sons and all of my employees, ‘Do not focus your attention on the dollar. Focus your attention on the customer and the dollar will always follow.’ ”

He had this advice for other businesses: “You may think that taking the extra time to do a favor for a customer is really a kink in the system and costs you money, but if you want to run a business effectively, treating your customers as your No. 1 priority will keep you in business even in the toughest times. … Communicating, understanding and reacting positively to your customers’ needs will have people ranting and raving about you, and I am very thankful and feel very blessed for having such wonderful people to work for.”

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Following up Seven Years Later

Thomas V. Gadbois & Sons decided before the holidays it would be a great idea to get in touch with all of our past customers, asking about their remodel and just saying hi. One particular customer Pam, had a piece of siding that had broken from that big ice storm we had a couple years ago.

Thomas V. Gadbois & Sons sent one of their reps up that same day and fixed her piece of siding at no charge. Here’s what Pam had to say!

“Thank you for coming to fix my siding yesterday.  I was so impressed with your customer service, that I sent a mass email recommending your services to everyone in my email address book, including the Worcester Moms Club (which has about 100 members and people are always looking for recommendations).”

Thanks again,

Pam

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Kitchen Remodel Dudley, MA

This Month’s Featured Renovation

Full First Floor Remodel For Dan and Patricia in Dudley, MA whom were gracious enough to make an entire CD of Before and After Pictures of this Project.

This link will bring you to my youtube.com section which consists of three videos I made in the past couple years. Thanks for looking!

Evo

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Roofing Customer Says Thank you!

Barbera D. of Oxford, a valued customer, phoned us this week a couple months after her recent roofing remodel.

Barbera had several companies whom she contracted with to fix her leaky roof but tried in vain. When we went there to strip up the existing roof it was obvious that poor quality and workmanship was to blame for her continued problems.

Tom, Barbera, and I had decided it was best to strip the existing roof of all previous applications. We installed a 20 year rubber roof, reframed a poorly designed window opening to move it away from the roof, and completely sealed the side of her house to prevent further water issues.

Here’s what she had to say…”After 8 years of leaks and emptying buckets full of water, you finally fixed the problem that 3 other companies could not! If ANYONE needs a roof I will definitely be recommending you.”

Thank you Barbera from Thomas V. Gadbois & Sons!!!!

Evo

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Welcome to Evo’s Remodeling Blog!!!

Hello friends!

On behalf on Thomas V. Gadbois & Sons, I am so excited to be finally reaching out to the online community through this powerful blogging technology!

We will be featuring posts all about remodeling! You will be able to find tips on hiring a contractor, renovating your home right, upcoming specials in the company, events, charities, and everything under the sun to help you on the next remodeling project!

Thanks to all for checking in.

Warm Regards,

Evo

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